|Shopping cart is empty.|
At Vagabond Co. we take our Customer Service very seriously and try to ensure the whole process is smooth and painless as humanly possible for our customers.
Vagabond Co. guarantees that all merchandise purchased to be free of manufacturing defects and will accept any defective item for refund or exchange. Vagabond Co. will issue a refund within 30 days of purchase in the form and amount tendered for the original transaction.
All returns or exchanges must be unwashed, unworn, unused and in their original condition with receipt and tags attached. Any packaging items must also be intact and in the original condition received.
Merchandise received after 30 days will only be accepted at our discretion for an online store credit.
Vagabond Co. gift certificates are non refundable.
We will only refund shipping charges if we have sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item.
Please note: We do not accept returns on products that were not purchased via this website.
Please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount.
Returns & Exchanges will only be accepted with a completed return form. Log into your account, click on "View Order" and on the following page click on the "Return or Exchange Items" link. Follow the easy steps, print the final page and include it in your return box.
Where do I ship my return/exchange?
Returns and exchanges must be mailed to the address on our return form. You must use our return form to properly process your return/exchange
How should I ship my return/exchange?
Pack and seal your box securely, in the original package if possible. To be properly processed, you return/exchange must include a completed return form. We strongly recommend to our customers that you should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD. Vagabond Co. is not responsible for any lost returns.
When will my credit card be refunded?
Once your package has been received, your refund or exchange will be processed within 10 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
When processing your exchange we automatically credit you in the original form of payment and reauthorize a new payment for your exchange. If you have used a banking or debit card your financial institutions policies may result in a non-sufficient funds charge if you are executing a return/exchange.